Terms of Service

Please read these Terms of Service ("Terms") carefully before using the twinstarac.com website (the "Site") or engaging our HVAC services (the "Services"). By accessing or using our Site or Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Site or use our Services.

1. Services Provided

TwinStar Air Conditioning and Heating LLC provides residential and commercial HVAC services, including but not limited to emergency AC repair, routine maintenance, installation and replacement, heat pump services, and HVAC inspections.

All services are provided by licensed and EPA-certified technicians in accordance with applicable federal, state, and local laws and regulations.

• Texas HVAC License: TACLA154111C
• Service Areas: We provide services in New Caney, Kingwood, Porter, Atascocita, Humble, North Houston, and surrounding areas in Texas.

2. Service Requests and Quotes

Scheduling: Service appointments may be scheduled by phone at (346) 523-1800, through our website contact form, or via text message. We will make reasonable efforts to accommodate your preferred appointment time.

Quotes and Estimates:

• Installation quotes are provided free of charge with no obligation.
• Repair diagnostics require an $89 diagnostic fee.
• The $89 diagnostic fee is entirely waived if you contract us to proceed with the recommended repairs.
• The diagnostic fee is also waived for first-time customers.
• All quotes are valid for 30 days from the date provided. Final pricing may vary if additional issues are discovered during service.

Appointment Changes: If you need to reschedule or cancel an appointment, please provide at least 24 hours' notice. We reserve the right to charge a cancellation fee for same-day cancellations or no-shows.

3. Pricing and Payment

Payment Terms: Payment is due upon completion of services. We accept cash, Visa, Mastercard, American Express, and Discover. Financing options are available for qualified customers on purchases over $500.

Pricing: All prices are in U.S. Dollars and subject to change without notice. Emergency service after business hours includes a $150 premium fee (waived if you proceed with the repair). Additional charges may apply for permits, special parts, extensive ductwork modifications, or services outside our standard area. Unpaid balances may be subject to interest charges permitted by law.

4. Warranties and Guarantees

Service Warranty: All repairs come with a 30-day satisfaction guarantee. If the same issue reoccurs within 30 days, we will return to repair at no additional charge. Installation labor is warranted for 1 year from the date of installation.

Equipment Warranty: New equipment is covered by the manufacturer's warranty (typically 5-10 years on parts). We will assist with warranty claims but are not responsible for manufacturer warranty fulfillment.

Warranty Limitations: Warranties do not cover damage caused by misuse, normal wear and tear, acts of God, unauthorized modifications, or systems that have not received recommended maintenance.

5. Customer Responsibilities

As a customer, you agree to:

• Provide clear access to all HVAC equipment and secure pets during service.
• Provide accurate information about your HVAC system and disclose any previous repairs.
• Follow recommended maintenance schedules and change air filters regularly.
• Pay for services in full upon completion.

6. Limitation of Liability

TwinStar Air Conditioning and Heating LLC is not liable for pre-existing conditions, damage caused by defective equipment we did not install, delays beyond our control, or consequential damages. To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount you paid us for the specific service in question.

7. Emergency Services

Emergency services are available 24/7 for urgent situations. Response times may vary based on technician availability, weather, traffic, and call volume. Emergency service does not guarantee immediate resolution if specific parts must be ordered.

8. Permits and Compliance

When required by local ordinances, we will obtain necessary permits for HVAC installation work. Permit fees are the responsibility of the customer. All work will be performed in accordance with applicable building codes.

9. SMS Messaging Terms

By providing your phone number and opting in through our website, you agree to receive SMS messages from TwinStar Air Conditioning and Heating LLC regarding appointments, technician updates, and customer support. Promotional messages will only be sent if you separately consent.

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at (346) 523-1800 or erick@twinstarac.com. Carriers are not liable for delayed or undelivered messages.

10. Intellectual Property

All content on the twinstarac.com website is the property of TwinStar Air Conditioning and Heating LLC and is protected by copyright laws. You may not reproduce or distribute our content without permission.

11. User Conduct

You agree to provide accurate information, not use the Site for unlawful purposes, not transmit malware, and not harass our staff. We reserve the right to refuse service to anyone for any lawful reason.

12. Privacy

Your use of our Site and Services is also governed by our Privacy Policy.

13. Dispute Resolution

These Terms shall be governed by the laws of the State of Texas. If you have a dispute, please contact us first at erick@twinstarac.com or (346) 523-1800. If we cannot resolve it informally, any claim shall be resolved through binding arbitration in Montgomery County, Texas.

14. Indemnification

You agree to indemnify and hold harmless TwinStar Air Conditioning and Heating LLC from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

15. Severability & Entire Agreement

If any provision of these Terms is found to be invalid, the remaining provisions shall continue in full force. These Terms constitute the entire agreement between you and TwinStar Air Conditioning and Heating LLC.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Your continued use of our Site or Services after any modifications indicates your acceptance of the updated Terms.

17. Acknowledgment

By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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