PRIVACY POLICY

TwinStar Air Conditioning and Heating LLC ("we," "us," or "our") operates the website located at twinstarac.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for a maintenance plan
• Subscribe to our newsletter or promotional emails
• Opt in to receive SMS notifications or marketing messages

This information may include:

• Name
• Email address
• Phone number
• Home address
• Service address, if different
• Payment information, processed securely through third party payment processors

Automatic Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We use cookies for:

• Remembering your preferences
• Understanding how you use our Site
• Improving your user experience
• Analytics and performance monitoring

Third Party Services

We use the following third party services that may collect information:

• GoHighLevel (GHL): For customer relationship management, chat widget, forms, and appointment scheduling
• Google Analytics: For website traffic analysis
• Facebook Pixel: For advertising and analytics, if applicable

These third parties have their own privacy policies addressing how they use such information.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Improve Our Services:

• Understanding how visitors use our Site
• Analyzing trends and customer preferences
• Developing new services and features
• Improving customer experience

For Business Operations:

• Maintaining records of services provided
• Managing maintenance plans
• Complying with legal obligations
• Protecting against fraud and security threats

3. SMS Communications

If you provide your phone number through our website forms, chat widget, or other contact methods, you may opt in to receive SMS text messages from TwinStar Air Conditioning and Heating LLC.

These messages may include:

• Appointment confirmations and reminders
• Technician arrival updates
• Service request follow ups
• Customer support responses
• Promotional offers and marketing messages, if you separately consent to receive them

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information listed below.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third party service providers who perform services on our behalf, including:

• Payment processors
• Email marketing platforms
• Customer relationship management systems
• Analytics providers
• Messaging and communications platforms used to provide customer service updates

These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

Legal & Rights

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or subpoenas. We may also disclose information to protect and defend our rights, prevent fraud, or protect personal safety.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data where appropriate
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt Out of Marketing: Opt out of receiving promotional emails or SMS marketing messages
• Withdraw Consent: Withdraw consent for future SMS communications by replying STOP

To exercise any of these rights, please contact us at erick@twinstarac.com.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Links to Other Websites

Our Site may contain links to third party websites that are not operated by us. We strongly encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

9. California Privacy Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act, including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information, though we do not sell personal information
• The right to non discrimination for exercising your privacy rights

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date above.