Privacy Policy

TwinStar Air Conditioning and Heating LLC ("we," "us," or "our") operates the website located at twinstarac.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for a maintenance plan
• Subscribe to our newsletter or promotional emails
• Opt in to receive SMS notifications or marketing messages

This information may include:

• Name
• Email address
• Phone number
• Home address
• Service address, if different
• Payment information, processed securely through third-party payment processors

Automatic Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use cookies for remembering your preferences, understanding how you use our Site, improving your user experience, and performance monitoring.

Third-Party Services

We use third-party services that may collect information, including:

• Customer Relationship Management (CRM) software for forms, chat widgets, and appointment scheduling
• Google Analytics: For website traffic analysis
• Facebook Pixel: For advertising and analytics, if applicable

These third parties have their own privacy policies addressing how they use such information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Scheduling and performing HVAC services, processing service requests and quotes, sending appointment confirmations, processing payments, and providing customer support.
• To Communicate With You: Responding to your inquiries, sending service updates, sending promotional offers (with your consent), and following up after service completion.
• To Improve Our Services: Understanding how visitors use our Site, analyzing trends, and developing new features.
• For Business Operations: Maintaining records of services provided, managing maintenance plans, complying with legal obligations, and protecting against fraud.

3. SMS Communications

If you provide your phone number through our website forms, chat widget, or other contact methods, you may opt in to receive SMS text messages from TwinStar Air Conditioning and Heating LLC.

These messages may include:

• Appointment confirmations and reminders
• Technician arrival updates
• Service request follow-ups
• Customer support responses
• Promotional offers and marketing messages, if you separately consent to receive them

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information listed below.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, including payment processors, CRM systems, and communications platforms used to provide customer service updates. These third parties are obligated to protect your information.
• Legal & Rights: We may disclose your information if required to do so by law, court orders, or subpoenas. We may also disclose information to protect and defend our rights, prevent fraud, or protect personal safety.

5. Data Security

We implement reasonable security measures to protect your personal information, including secure server infrastructure and limited access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving promotional emails or SMS messages at any time. To exercise any of these rights, please contact us at erick@twinstarac.com.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Links to Other Websites

Our Site may contain links to third-party websites. We strongly encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the practices of any third-party sites.

9. California Privacy Rights

If you are a California resident, you may have specific rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination. We do not sell personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: