PRIVACY POLICY

TwinStar Air Conditioning & Heating LLC ("we," "us," or "our") operates the website located at twinstarac.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for a maintenance plan
• Subscribe to our newsletter or promotional emails

This information may include:

• Name
• Email address
• Phone number
• Home address
• Service address (if different)
• Payment information (processed securely through third-party payment processors)

Automatic Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We use cookies for:

• Remembering your preferences
• Understanding how you use our Site
• Improving your user experience
• Analytics and performance monitoring

Third-Party Services

We use the following third-party services that may collect information:

• GoHighLevel (GHL): For customer relationship management, chat widget, forms, and appointment scheduling
• Google Analytics: For website traffic analysis
• Facebook Pixel: For advertising and analytics (if applicable)

These third parties have their own privacy policies addressing how they use such information.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Improve Our Services:

• Understanding how visitors use our Site
• Analyzing trends and customer preferences
• Developing new services and features
• Improving customer experience

For Business Operations:

• Maintaining records of services provided
• Managing maintenance plans
• Complying with legal obligations
• Protecting against fraud and security threats

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email marketing platforms
• Customer relationship management (CRM) systems
• Analytics providers

These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

Legal & Rights

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also disclose information to protect and defend our rights, prevent fraud, or protect personal safety.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Opt-Out: Opt out of receiving promotional emails from us.

To exercise any of these rights, please contact us at Erick@twinstarac.com.

6. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

7. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. California Privacy Rights

If you are a California resident, you have specific rights under the CCPA:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.